FAQ

How long will my delivery take?

All orders usually gets shipped within 5-7 business days. Our business days are Monday-Friday.For most serviceable pin codes, we try to deliver within 7-10 days. But due to unforeseen circumstances like weather, strikes, remote locations, stocking issues, or any other reason - it may take longer.

How can I track my order?

Once you complete your order, you’d receive an email with the tracking details within 3-6 Business days with the tracking details. Alternatively, you can mail us at cusotmerhappiness@thetallelephant.com or WhatsApp on +91 9886 30 50 51. You also will get regular updates from our shipping partner on your email.

What happens if I’m not able to receive my parcel?

The courier company will attempt multiple delivery attempts. They’ll send back the product to us if they are unsuccessful, and you will receive the refund as per our policy.

I have received a damaged product, what do I do?

Please send us an email to cusotmerhappiness@thetallelephant.com with the pictures of the damage. We’ll assess the damage and send across a replacement for the damaged pieces or give you a refund as per your preference. Refund will take 7-10 business days. Please refer to our refund and cancelation policies for details.

What should I do if I have received only a part of my order?

We will always make sure that all the products you ordered are sent in one package. Please send us an email to cusotmerhappiness@thetallelephant.com in case if there is any missing products within 3 days of receiving the package. We’ll assess the cause of the error send across the missing pieces.

My Tracking link says item delivered, but I haven’t received the item. What should I do?

In case if you are living in an apartment/gated community please ensure that the delivery is not with the security. If you haven’t received the order then, please send email to cusotmerhappiness@thetallelephant.com within 24 hours. (please note that we will not be able to follow up with the courier partner post the 24 hour deadline)

Can I cancel my order?

Please mail us any cancelation requests to cusotmerhappiness@thetallelephant.com. Please note that we can accept cancelation requests only before we ship the product from our warehouse. After it is shipped, we will not be able to cancel it.
We will not be able to take cancelation requests for pre-order/pre-launch orders and customized orders as the product will be designed exclusively for you.
Please refer our refund and cancellation policies for details on refunds on cancellation

How can I make bulk orders?

How to get in touch with you for collaborations or any business requests

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